Please follow our product return procedure, including shipping instructions, below.
- Sambucket will refund or exchange new and unused merchandise purchased through the www.shop.sambucket.com website within 30 days of purchase.
- Please note that refunds and returns will only apply to purchases made directly through the www.shop.sambucket.com website with the use of a Sambucket issued order number.
- In the case of any return or exchange, the customer will be responsible for all shipping fees that are incurred during the process. Customer will also be subject to all shipping charges, duties, and taxes per their countries import policies.
- For your own benefit, please be sure to retain tracking information and appropriate insurance coverage when shipping items back to Sambucket.
- A 20% restocking fee will be charged on all products returned.
- The customer is responsible for all shipping charges incurred to return products purchased as outlined by the Sambucket “Returns Policy” stated on our website:
- Please return all products in their original packaging SAmbucket Logo polybag and box.
- Please include the “Packing Slip” that contains the Order #, your name and ship-to address, that was included with your delivery, for the products you are returning.
- Please include a copy of your original “Order Confirmation” email notification that contains the Order # and Product Description
- All refunds will be credited to the original form of payment or as online credit.
- Your refund will be authorized upon receipt of receiving your returned item.
- Sambucket reserves the right to deny a refund based on damaged or worn state of the product upon return. All refunds will be inspected and can take up to 5 days once received by our shipping warehouse to be eligible for refund.
- For any return please contact us at : firstname.lastname@example.org prior any shipping.